For those of you going back to the early days. HEAT for DOS and HFW . That’s right, HEAT for Windows, or HEAT ticketing system, you will likely remember the acronym for HEAT:
Helpdesk Expert Automation Tool
I still think it’s alot better than ISM. Ivanti Service Manager. Ivanti Neurons for ITSM is better I suppose.
ITSM/ITAM/ESM Blog 