Latest ITSM Blog Entries

  • Ivanti Neurons for ITSM System Review

    Ivanti Neurons for ITSM System Review

    Whether you have a new installation or are a long-time Ivanti Neurons for ITSM / ITAM customer, you will want to put your Ivanti Implementation in the hot seat and analyze any problem areas, challenges, and obstacles and identify areas of improvement, with the goal of providing an action plan. Read more

  • Optimize your Ivanti Neurons implementation without obliterating your budget

    Have you recently implemented Ivanti Neurons, or switched to or upgraded, or perhaps you are fed up with your current system and/or consultant? Or it is just time to take your system to the next level and get a seasoned expert in to help you achieve your goals quicker? Read more

  • First Step to Solving Ivanti Neurons Problems

    First Step to Solving Ivanti Neurons Problems

    The first step to solving Ivanti Neurons for ITSM / ITAM problems is to admit that you have a problem! Sounds simple, yet it’s one of the top 10 issues with most Ivanti Projects and Implementations. Read more

  • My Story

    My Story

    Almost three decades ago, I started this journey with the Bendata HEAT, later Frontrange HEAT ITSM, and now Ivanti Neurons for ITSM/ITAM (powered by HEAT) product lines Read more

  • UAT Testers and Users

    UAT Testers and Users

    Most Ivanti Neurons for ITSM projects fall apart either during UAT or after go-live, for the same reason: Poorly planned and executed UAT! What about business and technical requirements? Well those are likely flawed too. Read more

  • 5 Rules of Murphy’s Law

    5 Rules of Murphy’s Law

    How very true are these laws in the Ivanti Neurons for ITSM/ITAM world? Read more

Over the years, I have contracted Gregor’s services in support of multiple client organizations, and for multiple ITSM systems.

In each case, I found Gregor was a pleasure to work with, in terms of his flexibilty and customer focus. Whether working on-site, in-person, or remote …… the resulting work was incredibly professional, and was always completed on-time, and on-budget.

I have no hesitation recommening Gregor for ITSM system developmenet work.

Flexibilty and Customer Focus

“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).  

Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”

— Solutions Architect, DDS IT

Unique and Distinctive Ivanti HEAT ITSM Authority

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