Gregor is, without a doubt, a unique and distinctive authority in the ITSM and ITAM space with his consulting and development experience and extensive insight into best practices going back to 1996 with 100+ ITSM/ITAM/ESM Implementations, worldwide.
Extensive Implementation Experience with ITSM and CRM products including but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, and HEAT ITSM. As well as ServiceNow, Remedy, SageCRM.
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names describes the fact that I have experience with the mentioned ITSM and CRM products.
Systems Integration, ETL, Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.
Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks, worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA.
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti.
I have never been directly employed by Ivanti, although I have been sub-contracted by Frontrange Business Partners and sub-contracted by Ivanti Business Partners to work with Ivanti Project Managers and/or Ivanti Implementations, many years ago.
Independent. Unbiased. Simply Better! As a matter of fact, the reason enterprise clients contact me is that they prefer a Freelance Consultant that has hands-on, roll-up-your-sleeve, practical experience.
Roles and Responsibilities from Project Management, System Architecture, Design, Development, and Consulting (technical & functional).
ARE YOU GETTING THE MOST OUT OF YOUR ITSM IMPLEMENTATION?
Are you leveraging the Latest Solutions and Best Practices?
Are you getting timely, relevant, guided results?
Freelance ITSM/ITAM Consultant,
100+ Implementations since 1996
You aren’t. Until you contact me. Guaranteed!
But enough about me. Scroll down for my latest ITSM blog posts.
LATEST ITSM BLOG POSTS:
Ivanti Enhancement Requests (Ideas)
Ivanti has some momentum now thanks to the Cherwell Convergence. Several of my enhancement requests are now in development and on the roadmap. Here are some more that have been “opened to gauge interest”. Please vote for these Ivanti Enhancement Requests (Ivanti Ideas):
Keep reading6 Reasons you shouldn’t hire me
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. “Ivanti Consultant” and “Ivanti Development” are descriptive of experience and skill set, not Ivanti Employment.
Keep readingChatGPT and ITSM
Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.
Keep readingWhat are ITSM, ITIL, and Ivanti?
ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products.
Keep readingWhy you shouldn’t use Word for HTML
It’s tempting to use Word for HTML. However the downfall is that Word adds a lot of redundant HTML code that can break Ivanti Neurons ITSM email notifications
Keep readingEmail Notification Localization
Presently HTML and Text fields can be localized so it is possible to create HTML content in multiple languages but that content can’t be used in notifications and the email quick action html editor also does not allow localization. Using Local() function with email notifications will always default to English. There are many multi-lingual companies now that have to work around this with multiple language fields and business rules to check the user’s language. That is quite cumbersome and a better solution would be to: Please vote for this Enhancement Request for Localized Email Quick Actions #Ivanti #Neurons #ITSM #IvantiServiceManager…
Keep readingTip: How to hide unwanted Saved Searches quickly and effectively
Without fail almost every customer, in every part of the word, UK, EU, Australia, Canada, US is annoyed with the overwhelming number of Saved Searches, especially for the main business objects like Incident, Service Request.
Keep readingSeeking API Developer
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti “Ivanti Consultant”, “Ivanti Developer” refers to job description, experience, and skill set with Ivanti’s product line
Keep readingEmail Listener – Inbox Configuration – Advanced Monitoring
For those long-time HEAT ISM clients and also new Ivanti Neurons for ITSM clients that are using the email listener to create incidents/service requests/events/etc from incoming emails, there is a new email processor available.
Keep readingQ&A: Separate Ivanti Service Manager (ISM) instance for AP ticketing?
If needed are we able to create a separate instance for AP Ticketing? So by “Ticketing” the Service Desk Manager is referring to incident management and service requests that Accounts Payable is currently handling with eMail and want to replace with Ivanti Service Manager which is already used by their IT Service Desk.
Keep readingDo you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti “Ivanti Consultant”, “Ivanti Developer”, “Ivanti Project Manager” refer to job description, experience, and skill set with Ivanti’s product line and are merely descriptive. NO, you don’t need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager
Keep readingWhat makes a great Ivanti HEAT Administrator/Developer?
One of the most common Ivanti HEAT Implementation challenges identified by clients is “Admin Training”. What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. The root cause is…
Keep readingIvanti Integrations: Flat File or API?
Ivanti Integrations with Ivanti Service Manager (HEAT) aka Ivanti Neurons for ITSM/ITAM are a hot topic. Since direct database connections are not available with cloud and the majority of customers are in the cloud vs on-premise, the questions is….
Keep readingIvanti Freelancer or Ivanti Business Partner?
There are really 3 routes to go for your Ivanti Servicer Manager (powered by HEAT) aka Ivanti Neurons for ITSM/ITAM project. Ivanti, Business Partner, Freelancer
Keep readingReset Internal Authentication Password with Service Desk Manager Role
Recently one of my clients in the UK had an issue where they needed to reset a number of internal HEAT user passwords using the Service Desk Manager role.
Keep readingUI Action to launch Calendar Workspace
The calendar workspace scope isn’t documented but here it is, a UI Quick Action for Ivanti Service Manager
Keep readingService Request SLA Clock. To Pause or not to Pause?
I have run into an interesting scenario and discussion with a Service Owner that insists that the SLA clock should Run when Waiting for Approval, more specifically waiting for the requester’s manager’s approval.
Keep readingIvanti Developer or Consultant?
There is a very important distinction between Ivanti HEAT ITSM Developers and Consultants. You also need to evaluate competency vs skill and number of years experience and Ivanti HEAT Neurons Implementations
Keep readingIvanti HEAT Neurons Christmas Lights
If your dashboards aren’t lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including hours of operation calculations, averages, percentages, trends, and complex groupings, then we need to talk.
Keep readingWhat’s new in 2021.4
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Keep readingIvanti Consultant, developer, or architect?
Ivanti Project Implementations are quite simple, it’s people that make Ivanti implementations difficult.
Keep readingWhat is Ivanti Cherwell Convergence?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti or Cherwell. This is a product review of the Ivanti Neurons for ITSM product.
Keep readingIs Ivanti a Professional Services Provider?
Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as a professional service provider. Ivanti is in the sales business straight and simple. Looking for a Freelance Consultant or Developer with Ivanti Experience? Read On
Keep readingLessons Learnt from Dragons’ Den UK and Shark Tank Australia
What do Dragons’ Den UK and Shark Tank Australia have to do with Ivanti, HEAT, Neurons, and ITSM? More than you think!
Keep readingHow do you add SLA Metrics such as Compliance, Average Duration, Percentages, and Hours of Operation Calculations to Dashboards?
With dashboards you can add Hours of Operation Calculations, averages, aged groups, and data from multiple business objects (Incident AND Service Request for example) and much much more. Reports are ok if you’re stuck in the 1990s!!
Keep readingivanti heat enhancement request for current user function
Please vote for this Ivanti Service Manager (HEAT) Enhancement Requests that addresses a CURRENT GAP and SECURITY RISK: Function for CurrentUserInContactGroup similar to CurrentUserInTeam()
Keep readingRapid Dashboards
Rapid Reports was a great enhancements to allow end users to quickly create list and form reports based on Saved Searches. Another need that many customers have is “Rapid Like Dashboards”, more specifically, end users (Executive/Managers/Analysts) require on-demand dashboards to quickly produce a chart, graphic, pivot table, etc.
Keep readingPassword Resets. Incident or Service Request?
Can Password Resets even be requested by a user? Of course! Read on for 5 ways… ncidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management)
Keep readingWhich Software Development Life Cycle (SDLC) do you follow for your Ivanti HEAT Neurons Implementation Projects?
Back in the HEAT for Windows days the only SDLCs methodologies that were on the HEAT radar and considered “the norm” were Waterfall and Iterative, and there was little to no discussion about SDLC. In 2001 Agile entered the stage Lean followed soon thereafter in 2003, and in 2008 DevOps entered the stage.
Keep readingService Request Parameters and Request Offering UNIQUE ID
Unique ID plays a critical HEAT Design & Architecture Role. Parameter Name is used for searches, filters, and reporting for Service Requests
Keep readingIvanti Service Manager 2021.3 Release
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Keep readingMigration of North Virginia (AWS) Hosted Customers to North Virginia (Azure) – *Sept 18, 2021 Customers Only*
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Keep readingThe SLA’s red headed step child
You’ve likely seen me post Holiday message on Instagram. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when Incident, Service Request, and Task SLAs should be paused!
Keep readingWhat is IT Asset Management (ITAM)?
What is ITAM, where did it start, what is the history? Is it new? What tools exist? Take your ITAM Implementation to the next level!
Keep readingWhat’s New in 2021.2
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Keep readingWhat is Ivanti Neurons for ITSM?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Keep readingIvanti Implementation Poll Results as at May 13 2021
Ivanti Implementation Poll Results as at May 13 2021
Keep readingWhat is the Self Service Portal?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Keep readingError with Linked Field | CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed
error while changing a linked field that references “CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed”
Keep readingGenerating Bar Codes
How do you generate barcodes? It’s a little tricky with Ivanti Service Manager
Keep readingFormer Kifinti Solutions Consultant launches ITSMPodcast
ITSM Podcast by former Kifinti Solutions consultant, covering popular SDLC, ITSM, ITAM, and ESM Topics thanks to Gregor’s extensive product experience with ITSM/CRM products such as Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, Remedy, HEAT
Keep readingWhat are your biggest Ivanti Implementation Obstacles or Challenges?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a review of experiences with Ivanti’s ITSM Implementations.
Keep readingSCCM Integration fails on 1st attempt, successful on second attempt
connection attempt fails with error: 40 – Could not open a connection to SQL Server
Keep readingIndependent ITSM Podcast
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. “Ivanti Consultant” refers to job description, experience, and skill set
Keep readingEmail Summaries
Why would you opt out of one-off emails and implement email summaries? Email notifications become counter productive when there is a flood of email notifications for just 1 incident, service request, or task.
Keep readingWhat is the Ivanti Global Academy?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review.
Keep readingWhat Input Data is best for UAT?
Having the right sample data is key to successful User Acceptance Testing (UAT). Sample input data should be real data, from your existing system, whether it’s a database, excel sheet, paper forms, or another artifact. For example tickets from your old HEAT Classic system
Keep readingIs 2 tests per UAT script enough?
Recommendation and best practice is a minimum of 5 tests per UAT Test Script. Anything less is a risk that the client need to evaluate. Anything more may be overkill, but it’s better to test more than less, that’s for sure.
Keep readingTrust the Process
Over 2 decades with HEAT Consulting, Business Analysis, and Project Management have taught me and reinforced, is that the customer isn’t always right and neither is the consultant. Looking at who is right is wrong! Instead of building a law case and looking to disprove one another, everyone needs to TRUST THE PROCESS.
Keep readingWhat is the difference between an Incident, Problem, and Service Request?
Incidents are Break/Fixes for issues where something was working but stopped working, a single unplanned event that causes a service disruption. Service Requests are for requesting new Services or changes to existing Services
Keep readingNew Ivanti Support Cloud Request Offerings
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Keep readingWho owns UAT Test Scripts?
The UAT Test Scripts are owned by the Customer, this is a best practice as the intended use for the UAT Test Scripts is to validate business requirements, which should be aligned to the customer’s operating procedures. The consultant is external and does not own the business process, operating procedures, or business requirements.
Keep readingCommon UAT Pitfalls
The most common User Acceptance Testing (UAT) Pitfalls, recommendations, and best practices to put your Ivanti HEAT Project back on track!
Keep readingError: ‘Could not find any resources appropriate for the specified culture or the neutral culture…’ when accessing a dashboard
Ivanti Service Manager Dashboard Error: ‘Could not find any resources appropriate for the specified culture or the neutral culture…’ when accessing a dashboard
Keep readingHow to show Customer History using Quick Action
One of the HEAT Classic Features that is frequently requested is to bring back the customer history. There are several implementations for this, yesterday covered how to implement Incident Customer History for Related Items, aka Object Matching, today we will cover how to show Customer History using a Quick Action. Create a UI Quick Action for IncidentScope: ObjectWorkspaceCommand ID: SearchConfirmation: nullCommand Data: ‘ObjectType’:’Incident#’,’SearchCriteria’:[{‘ObjectId’:’Incident#’,’FieldName’:’ProfileLink_RecID’,’Condition’:’=’, ‘FieldValue’:’$(ProfileLink_RecID)’}],’FillSearchPanel’:’true’ Save and add to the Incident Layout Form View Toolbar with disabled expression:$(nvl(ProfileLink_RecID, “”) == “”)
Keep readingHow to show Customer History in Related Items (Object Matching)
One of the HEAT Classic Features that is frequently requested is to bring back the customer history. There are several implementations for this, today we will cover how to implement Incident Customer History for Related Items, aka Object Matching.
Keep readingEmail, productivity tool or time-waster?
Email was great back in the HEAT Classic days. It’s time to face the news and re-evaluate when and how to use Ivanti ISM (HEAT) email notifications to communicate more efficiently and implement best practices.
Keep readingIvanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management
Ivanti Acquisition of Cherwell. What NEWS! Looking forward to reconnect with former Bendata/Frontrage HEAT Consultants that went to the dark side and joined Cherwell.
Keep readingWaiting for Resolution Incident Status
A very frequently asked question when implementing Ivanti Service Manager (HEAT) evolves around the “Waiting for Resolution” Incident Status. What is its significance, should it be used, and how does it effect SLAs?
Keep readingHappy New Year
We’re making our a19 Ivanti Asset Scanner Mobile Apps for Android and Apple iOS Devices available for FREE for 2021 | Ivanti Service Manager | Ivanti Asset Manager
Keep readinga19 Asset Scanner | Floating Bar Code Reader | Android Mobile Application
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. The a19 Mobile Apps are independent apps that can be used with any ITSM or CRM product. Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager is what we have experience with and the ITSM / ITAM products we prefer over ServiceNow
Keep readingAsset Scanner Role not available in Production HEAT ISM Cloud Tenant
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Service Manger product.
Keep readingIvanti Service Manager Milestones
video posting on the topic of Ivanti Service Manager (HEAT) Milestones which are the basis of Ultimate Ivanti HEAT Implementation Success Factors!
Keep readingFormer Kifinti Solutions Consultant releases a19 Best Practices Android Mobile App
“The a19 Best Practice Systems Android Mobile Application offers best practices, latest solutions, tips & tricks for your Ivanti Service Manager Implementation” says Gregor Anton, a former Kifinti Solutions Consultant
Keep readinga19 Mobile Apps
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. The a19 Mobile Apps are independent apps that can be used with any ITSM or CRM product. Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager is what we have experience with and the ITSM / ITAM products we prefer over ServiceNow
Keep readingWhat is a Soft Go-Live?
A soft go-live, also know as soft launch, can be a preview release to a limited audience prior to the general user base, for example if you’re rolling out Ivanti Asset Manager, with Asset Scanning, Procurement workflows for Purchase Orders, Product Catalog for Hardware and Software, Storage Locations to manage consumables and Packing Slip scanning, there are bound to be some new procedures that need to be tested in the real world. With real live situations.
Keep readingWhat is Regression Testing?
Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted. Ivanti Best Practice: If you want to run Ivanti Service Manager UAT and PROD tenants side by side, you need to use a different browsers (not just…
Keep readingUnable to Log into Ivanti Service Manager
Ivanti Service Manager – You cannot login to the system now. Please contact your administrator. Additional information is available in the logs
Keep readingBest Practices – UAT
When it comes to Ivanti Best Practices for User Acceptance Testing (UAT) there is no better source than that of a seasoned Consultant with the voice of experience of years of Ivanti Professional Services, Ivanti Implementations, Upgrades, with Ivanti Service Manager (powered by HEAT IT Service Management) and Ivanti Asset Manager
Keep readingFormer Kifinti Solutions Consultant releases a19 UAT Test Scripts Module
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products
Keep readingBest Practices – File Naming Convention
An often overlooked best practice is that for file naming conventions.
Keep readingWhat is UAT Testing?
The purpose of UAT Testing is to test use cases, that is specific day-to-day operations in the life of an end-user and their required tasks to perform their job function
Keep readingITSM Best Practices
ITSM Best Practices developed by a veteran Consultant and Systems Developer, who has consulted/subcontracted for Frontrange Business Partners (Change Control, Avante Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) alike
Keep readingWhat’s New in ISM 2020.3
What’s New in ISM 2020.3 and Quick Summary or Ivanti Service Manager Release schedule by a19consulting.com
Keep readingSmart Goals
There is more to Ivanti Service Manager Consulting Projects than software & systems. You need to take a hollistic approach and carefully plan your implementation, upgrades, and enhancements. It starts without the software, and requires strategy over tactics. It all starts with S.M.A.R.T. Goals.
Keep readingUAT Test Script Case Example
One of the biggest issues with writing UAT test cases, is knowing where to start and insisting on using the software. The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and in fact it is encouraged not to use ISM at all when devising UAT Test Scripts.
Keep readingSoftware Asset Management 101
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Ivanti Asset Manager Ivanti Asset Manager (IAM) is a much talked about “new” product that was released with ITxM 2018.3 and actively promoted with ITxM 2019.1. ITxM 2019 in fact consists of Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM). Ivanti Asset Manager has been around for a while and Ivanti Service Manager, formerly known as HEAT, has done Asset Management since its early HEAT for Windows days in the 1990’s. Software Asset Management followed a little later with the HEAT ITSM using Software…
Keep readingWHAT IS ISM BLACKOUT?
Blackout, is a point in time in the development process when a system becomes unavailable (off-line) by design. The term comes from Electricity “blackouts” when there is a complete electric shut down.
Keep readingIAM Bar Code Scanning – Best Practices
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Asset Manager product.
Keep readingRoles and Permissions CRUD
Roles & Permissions have been become more complex with the Ivanti Asset Manager release. There are a few key roles like Asset Scanner, Storage Managers and Procurement Manager that need to be considered.
Keep readingWhat is ISM Brownout?
Code Freeze, aka Brownout, is a point in time in the development process after which any and all configuration changes must be coordinated with the lead consultant to mitigate risk of conflicting changes and new defects.
Keep readingBest Practice – List Styles
A best practice that you can find throughout the a19 Consulting Best Practice system is to use color coding where possible, especially with lists, so it is visually easy and quick to identify important records or columns, such as the Status, Start Date, End Date, and Owner of Project Tasks by using style expressions. Why the owner? For a meaningful project overview of project tasks.
Keep readingScope of Work Priorities
When you are gathering Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) requirements to build your Solution Design Documentation and Scope of Work (SOW) there is one very important best practice. Set Implementation Priorities!
Keep readingIvanti Asset Manager 101
Ivanti added their Asset Manager product (IAM) into Ivanti Service Manager (ISM) in late 2019 with the 2019.3 release. Before you waste time, energy, and resources, be sure to contact a19 Consulting for Ivanti Professional Services
Keep readingIvanti Service Manager Upgrades
Before you consider upgrading your on premise Ivanti Service Manager (ISM) and/or Ivanti Asset Manager (IAM) you should consider the What’s New Releases, the Ivanti Release Schedule, Steps Involved, and Impact to your Service Desk Implementation.
Keep readingSecurity Sessions History
Security sessions are derived from the security history business object (Frs_ops_logon_history) and used the status value and logout time to determine “security session” by event type and login type. An advanced workaround would be to create a summarized table similar to the a19 Consulting Best Practice System’s implementation.
Keep readingBest Practice Tip – UAT Action Plan
One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator
Keep readingKnowledge Centered Services
ISM, ITIL, Knowledge Management best practices explained by Ivanti Service Manager Developer and Consultant (former Kifinti Solutions Consultant)
Keep readingHow to embed an image in Global Constants and business object fields
Base64, HTML, and Ivanti Service Manager – How to embed an image in Global Constants and business object fields
Keep readingWhat is the Ivanti Cloud Calendar?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product. “Ivanti Consultant” refers to job description, experience, and skill set with Ivanti’s product line and is merely descriptive.
Keep readingIvanti Service Manager On-Premise Release Schedule
2020.2 – July 24, 2020 **UPDATED** 2020.3 – Planned October 2020 2020.4 – Planned December 2020
Keep readingWhat’s new in ISM 2020.2 Cloud
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Keep readingIvanti Service Manager 2020.1 On-Premise Released
2020.2 – Planned June/July 2020 2020.3 – Planned October/November 2020
Keep readingSelf Service Request Offerings for Covid-19
With Covid-19 the world has been turned upside down. Customer Service in many industries is facing an influx of calls, emails. Air Asia has done a great job implementing AI to deal with flight cancellations and issuing credits. Ivanti Service Manager will be adding AI functionality very soon (stay tuned on some great examples and ideas for your company’s implementation). What can you do now to streamline customer service and service desk processes for Covid-19? Self Service Request Offerings Where you are in the travel or hotel industry or an organization dealing with IT infrastructure strategies for remote works, Ivanti…
Keep readinga19 fighting Covid-19
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM products
Keep readingIvanti ITxM 2019.3 Available for Download
Ivanti has released ITxM 2019.3, that is Ivanti Service Manager and Asset Manager 2019.3 On Premise for download
Keep readingFormer Kifinti Solutions Consultant releases Ivanti Service Manager Best Practices System
Ivanti Best Practice Systems by a19 Consulting providing Ivanti Professional Services for enterprise clients and Ivanti Business Partners (Kifinti Solutions, DDS IT)
Keep readingIvanti Asset Manager 101
Asset Manager is a much talked about “new” product that was released with ITxM 2018.3 and actively promoted with ITxM 2019.1
Keep readingIvanti Service Manager – On-Premise – Release Schedule – ITxM 2019.3
Cloud – Released Nov 18 On Premise – 2019.3.x – Planned December 2019
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