DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM products and/or used to review the mentioned products.
Ivanti Service Manager (HEAT) has two options for sending mobile notifications.
- Send Mobile Notification Quick Action – is very limited, only works with Apple Devices and requires push notifications to be working and enabled.
- Email Notification Quick Action – the better way is to set a Quick Action to send straight, small text emails to the user’s mobile device. Most all Cellular Providers have this option.Some of the email addresses to use are below:Alltel: phonenumber@message.alltel.com
AT&T: phonenumber@txt.att.net
T-Mobile: phonenumber@tmomail.net
Bell Canada: phonenumber@bell.ca
Rogers Canada: phonenumber@pcs.rogers.com
Virgin Mobile: phonenumber@vmobl.com
Sprint: phonenumber@messaging.sprintpcs.com
Verizon: phonenumber@vtext.com
Nextel: phonenumber@messaging.nextel.com
US Cellular: phonenumber@mms.uscc.netIf your provider is not on the list you will want to contact them regarding email to SMS functionality.
ITSM/ITAM/ESM Blog 