The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).
Experience dictates that the happiest customers are those that are actively following Best Practices.
Best source for Best Practices
Ivanti does a pretty good job at providing best practice advice and marketing material, but if your’e looking to take your Ivanti Service Manager implementation or upgrade to the next level, then you owe it to yourself to seek the advice of a professional services company that has been there in the trenches, implementing Ivanti Service Manager (formerly HEAT by Frontrange) since 1996.
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti “Ivanti Consultant”, “Ivanti Developer”, “Ivanti Project Manager” refer to job description, experience, and skill set with Ivanti’s product line and is merely descriptive.
Best Practice advice is good. Experience Is Better!
There is no doubt that Ivanti is a leader in the ESM space, but when it comes to professional services, implementations, upgrades, configurations, integrations, latest solutions, and best practices, then professional service experience of freelance consultants trumps that of a software company. Every time.
Independent Consulting companies such as www.a19consulting.com are there in the trenches, dealing with the day to day, operational challenges, supporting customers long after Ivanti has done their sales presentation.
Are you getting the most out of your ITSM Implementation?
You aren’t. Guaranteed! The most important decision you need to make to take your ITSM Implementation to the next level is contacting me!
ITSM/ITAM/ESM Blog 