DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the mentioned ITSM and CRM products

CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design for products such as but not limited to Ivanti Neurons, Ivanti Service Manager (HEAT), and Asset Manager, since 1996, that’s 27+ years, 100+ implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA.

ivanti-best-practices-by-a19-consulting-ivanti-professional-services http://ivanti.bestpractice.systems — *ITSM Best Practices*s

Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, and Ivanti Business Partners, worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA with 100+ ITSM / CRM Implementations since 1996.

Roles and Responsibilities from Project Management, System Architecture, Design, Integrations, Development, and Consulting (technical & functional).

Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business and technical best practices.

Hollistic, pro-active, consultative approach with a proven direct-engagement model that is “Night and Day Compared to ITSM Vendors and other Consultants” — Service Desk Manager at ASM

Ivanti Best Practices - UAT Testing - Test Cases - Ivanti Service Manager - Ivanti Asset Manager - HEAT - a19 Consulting - Ivanti Professional Services

a19 UAT Test Scripts Module

The a19 UAT Test Scripts module significantly improves your ITSM Implementation, Upgrades, and collaboration internally and with your team.

Gone are the days of using Excel for UAT Test Scripts, or worse, heading into darkness without UAT Test Scripts!

Lets face it, when you’re implementing ITSM products such as Ivanti Neurons, Ivanti Service Manager, ServiceNow, HEAT, you want to focus on strategy and quick execution. Validation Testing is the #1 problem with most ITSM Implementations, upgrades, customizations, and integrations due to a lack of UAT Test Scripts.

The #2 problem is a lack of process. With an average of over 100 test cases, you need a tool that redefines your Business Validation Process.

The #3 problem is collaboration. How do you keep your team’s morale up and focused on the key areas for testing when you don’t have a proper UAT Testing System that’s real-time, easy-to-use, and clearly defines key roles, responsibilities, and lets the Subject Matter Experts focus on their area of expertise when you don’t have a proper system?!

On top of that, you need precise, concise, timely, and relevant Test Cases and Results to make informed decision and identify actions needed, all while keeping a bird’s eye view with relevant dashboards, analytics, simplified ISM Change Control, and an executive summary.