The most common causes for Ivanti Service Manager login errors are:
- Ivanti License Server not running (On-Premise)
see error message below and start Ivanti Licence Server service - Ivanti License has expired (On-Premise)
see error message below and check your license keys are valid - Ivanti Account is disabled or locked out
have your HEAT Admin check your Employee profile’s Authentication and/or Unlock your account
You cannot login to the system now. Please contact your administrator. Additional information is available in the logs
On Premise – This error typically appears when Ivanti Service Manager Service is not running. Check your on-premise server’s Ivanti Services
ITSM/ITAM/ESM Blog 