Independent ITSM Podcast

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, ITxM, Ivanti Asset Manager, Ivanti Service Manager, Tips and Tricks

Long-time freelance ITSM Consultant sharing his extensive experience and insight into popular ITSM topics.

CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that’s 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons, Ivanti Service Manager (HEAT), Saleslogix CRM, Remedy.

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. “Ivanti Consultant” refers to job description, experience, and skill set.

Why Podcasts? Sometimes podcasts are a great medium to share information. Podcasts are quick and easy to create, powerful, and also convenient to listen to on the morning commute, lunch break, or while travelling. Plus you can download Podcasts for offline listening.

Personally I like to download a few hours worth of Podcasts whenever I’m travelling or stuck somewhere and want a break from reading or watching videos.

You can find my Podcast on

10 Principles of Kaizen – ITSM Podcast covering Latest Solutions & Best Practices

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. What is Kaizen, you may ask? Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of business activities to continuously improve all functions for all employees of a company. Mostly used in supply-chain,. Kaizen has been applied to healthcare, life coaching, government, manufacturing, and banking. IMHO Kaizen is the unwritten bible of successful consultants and developers. I have adapted this concept with great success with my 100+ Ivanti HEAT ITSM/ITAM implementations worldwide, over the last 28+ years implementing Ivanti Neurons for ITSM/ITAM (powered by HEAT)
  1. 10 Principles of Kaizen
  2. Is iPaaS the future for Ivanti Integrations?
  3. When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
  4. Ivanti ITSM Project FAQ by Service Desk Managers
  5. Onsite vs Remote Ivanti Consultant/Developer?