Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti or Cherwell. This is a product review of the Ivanti Neurons for ITSM product.
The long-lost prodigal son has returned. That’s right. Cherwell, the Frontrange (HEAT) spin-off has returned.
For Cherwell Customers, Shift-Left is the focus. No Surprise here. Ivanti is an IT power house. 78 of Fortune 100 are using Ivanti.
The goal is to take the best out of Cherwell and converge it into Ivanti. No surprise here. You could look at Cherwell as a Frontrange HEAT development branch.
The exciting part for Ivanti Customers, from a functional and technical perspective:
- No-code builder for expressions (already possible now, will be improved)
- Expanded API capability
- Enhanced expression capabilities
- Advanced workflows – interactivity, improved integration scenarios, navigation, branching logic
- Variables
- Modifiers, manipulate data without requiring code
- Delegation of Approvals (already possible now, ask me how, will be improved)
- Trusted Agent – access to private network resources without requiring a VPN
- Better incoming email parsing and actions
- Localization Workbench
- All LoB (Line of Business) Content and Custom Content Maps available
2022 indeed will be super exciting and expect to see some of these changes in the first half of 2022 with a goal to complete convergence and upgrades by the end of 2022.
ITSM/ITAM/ESM Blog 