Without fail almost every customer, in every part of the word, UK, EU, Australia, Canada, US is annoyed with the overwhelming number of Saved Searches, especially for the main business objects like Incident, Service Request.
It’s great that the system has so many OOTB saved searches, but what if you don’t use some features, like Chat for example.
How do you quickly and easily hide (not and never remove) saved searches?
First off, unfavorite. Secondly use the Admin console and set the “Hide Expression” to $(GetGlobal(“ChatEnabled”)!=True)
Global Constants are great for hiding / showing items as you need to. After all you don’t want to re-create saved searches or change all of them again if you can just set the Global Constant.
PS: Why use !=True? If you don’t know, then maybe you’d like some one-on-one coaching 🙂
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