Great news. It looks like Ivanti has some momentum now thanks to the Cherwell Convergence. Several of my enhancement requests are now in development and on the roadmap.
Here are some more that have been “opened to gauge interest”. Please vote for these Ivanti Enhancement Requests (Ivanti Ideas):
Picklist Usage or ERD Tab
When using the admin console to configure a Business Object, for example Service Request, there is a tab that indicates how many picklists are used and reveals which picklists are used when opening the tab. Conversely there is no indicator for a P…
Saved Search ability to change and / or on the fly
Saved Searches and/or conditions are very time consuming to change and often require a complete rewrite of the saved search. Instead it would be beneficial to allow on the fly changing of a condition, just click and to switch to or and vice versa
Localized Email Quick Actions
Presently HTML and Text fields can be localized so it is possible to create HTML content in multiple languages but that content can’t be used in notifications and the email quick action html editor also does not allow localization. Using Local() …
CurrentUserInContactGroup() Function
QUICK WIN: We need a function for CurrentUserInContactGroup similar to CurrentUserInTeam. Why? For elevated access, SECURITY reasons, and overall improved UI, user experience, and to satisfy business requirements and business processes. When…
Filter for Saved Searches
When viewing ALL Saved Searches the list can be quite long and cumbersome to manager. It would help if there was a filter for Name Contains, Role (list), and Favorite (checkbox) so that it is easier to filter the dozens of saved searches
Quick Actions show Parents that call the Quick Action
When editing/viewing quick actions a huge quick win would be to show all the parents calling the quick action. For example Business Rules, Workflows, Forms, Toolbars, to make administration easier and have a complete overview of where quick action…
Workflow Instance | Styling of path taken
Workflow instances highlight the connectors in red for the path taken. This can be confusing for analysts as red typically indicates an issue. There is also not differentiation between successful paths and faults. For example when a block exit is …
Increase field wiDth for dashboard business object field
When create dashboard parts, for example, a chart, the business object field is very narrow and cuts off making it very time consuming and frustrating to pick the correct object, for example for Contract Line Item Entitlements, see screenshot. …
Filter Searches | Rearrange Filter Conditions Order
Filter Searches can be cumbersome to maintain as the order of filter conditions (from left to right) cannot be changed and one must remove filter conditions and add them again. Please add the ability to rearrange filter conditions
Google Like Hover Help Hint for Business Object Forms (similar to Request Offerings)
A major quick win is the implementation of “Help Hints” for Business Object Forms (Incident, ServiceReq, Change etc). Justification is End User Training, Documentation, and SOP Documentation Online Help is generic. HEAT is very Intuitive, techni…
Analytic Metrics | Changes to Saved Search should be inherited by metrics
Analytic Metrics’ Data Sources are based on Saved Searches. However when a Saved Search is updated then the metric does not update to the new saved search criteria and the admin must edit the metric, test the grid chart, re-save the metric, for th…
Dropdown Control Type for Linked Fields
Dropdown (Validated Fields) are user friendly and Linked fields offer relationships and additional functionality however linked fields are somewhat cumbersome when the list of linked fields is small and a drop down control type would be better. Ev…
List Link Feature to show # of Children and Hyperlink to Open Children
Presently it is possible to configure Links for a business object list field. For example Task.Assignment List for the ParentLink the Hyperlink can be set to “Go To:” the Parentlink (Incident. Service Request, etc) It would be a gargantuan UI imp…
Integration Log Error Stats Excel File needs to be better formatted
The ErrorStats Excel file is very difficult to analyze and work with. Some simple improvements would be tremendous quick wins. Such as: 1. Column for “Type” of Error, for example “Primary Key Violation”, “Required Field Missing”, etc 2. Column…
Add Recently Used to Admin Console
In the admin console it would be efficient to have the standard “recently used” menu options to see recently used Business Objects, Lists, Forms, etc
IP Address Sort in List Control
When sorting IP Addresses in a list, the sort order is wrong as the system attempts to sort a text field instead of the IP Address Value. So 192.x.x.x will come before 27.x.x.x and so on. While it is possible to update the IPAddressValue field,…
Analytic Metrics Templates & Clone Metrics and Charts
About 80% of Charts have similar configurations and often variations of a dashboard are needed. Would be nice to have some basic templates as well as a copy functionality to create a new metrics and also new charts based on an existing one.
LookupField Function similar to EvalField but using a unique identifier other than RecId
It would be a huge win to have a lookupfield function similar to EvalField to look up values from a record where the recid isn’t available and EvalField can’t be used. For example. Employee.Address1Country is not a picklist or linked field, so we…
Make Favorites Available in Service Catalog and Service Request Workspace
The SSM Favorites option is great for SSM Users. It would be equality great to have those favorites available in the “Service Catalog” and “Service Request” workspaces so that Analysts can use them too.
Dashboard Date Filter Option: Add “to date” option
The filters on chart dashboard parts is great. only downfall is that for date filters, the period filter will be an exact match, so if you’re grouping by month, and you pick 12 months then you will see all data from 12 months prior to today, so 13…
Analytic Metrics | Threshold Favorite Colors
When adding thresholds, the colors appear to change at random, so it becomes rather time consuming to enter RGB values every time for commonly used colors. Similar to dashboards, please add commonly used or favorite colors that can be chosen easily.
Add buttons to all dashboard parts
Presently it is possible with Dashboards to add buttons to “special parts”. The same functionality should be implemented for all other dashboard part types, such as Table, Chart, Pivot, and Tree Parts
Calendar Dropdown List for Calendar Workspace
The ability to configure calendar top level tabs is great. The only drawback is that if you have multiple calendars then super users, managers, and executives will have multiple tabs. Would be great to have an option to pick 1 OR MORE calendars …
List View – Bubble Hint for Long Text
When displaying a list, for example Incidents, any long text/memo fields for example the Description/Details typically is set to truncate (word wrap takes up too much space), in which case the list should show the content of any truncated text/mem…
Dashboards: Command Buttons for Tables and Charts
Command buttons for Special Parts are great and should be added to other Dashboard Types (Charts, Tables)
Syntax Bubble Help for Functions
Most programming languages provide some sort of syntax help when you’re typing in a function. It would be super helpful to implement something similar where when you type a Function name, like Replace( for example, the bubble help with matchin…
Pop-up Workspace Tabs for better multi tasking
There are times where Analysts need to work multiple workspace tabs, ie. Home (Dashboard), Incident, Task, Employee Record etc. That can only be accomplished by working one tab at a time or opening a second browser window. What would be super ben…
Business Rule numbering consistent across types
When configuring Initialization Business Rules the system shows a counter/line item # next to the business rule. This is very helpful for admin analysis/configuration. Other business rule types like Triggered Actions, Read Only rules etc do not h…
List View: Make checkboxes clickable
When configuring a list view, for booleans the renderer can be set to Checkbox. The list then shows a checkbox. Users often click this checkbox thinking it can be changed in listview but have to open the form, make the change, and save. It would …
Dashboard Parts | Number Format
Similar to analytic metrics, when a number field is used for grouping or calculations, there should be an option for i) “Period Type” to…
Analytic Metrics | Period Type’s Number Format should be more display friendly
When configuring an analytic metric chart, and selecting a Period Type, the Format for Display options are DDD HH:MM, HH:MM, MM etc. The format type should also be more display friendly and include text descriptions, ie. DDD days MM mins
Communication Manager Export
A huge improvement and quick win is to add an “Export” button to the Communication Manager so that the Admin can export a list of the notifications for review with the SDM and decision makers.
Communication Manager Show Address Lists
A huge improvement would be to include the To, cc, and bcc address lists to the communication so that the admin has a complete overview of who receives the notification, WITHOUT having to edit each business rule/action/workflow and clicking numero…
Hide Unused Roles Checkbox
Over time the number of roles has grown significantly and will likely continue to. When publishing to roles (dashboards, quick actions, saved searches etc) the list is quite long with 15+ roles of which on average only about 5 are used by c…
Improve Dashboard Tree Part to allow multiple relationships per node
The dashboard tree part is somewhat limiting, for example you can show org units with employees or org units drilling down to the org unit level (one relationship) but you can not show both (more than one relatioship), that is Org Unit Structure A…
Calendar Colour Coding on the fly
Calendars and colour coding is great. the only drawback is that you’re limited to only one field for colour coding. For example, when looking at Tasks, we may want to colour code based on Parent Ticket Type (Incident, Service Req, etc) by default…
Group Date/Time fields in Lists
In a list view it is possible to set “groupable” to yes for date/time fields but it has no effect. A quick win and huge improvement would be able to set the “period” when choosing group by in the list. For example, List displaying Last Modified …
Service Request ParamEters List Control behaviour should be same as Self Service
The List control display differently when viewed as SDA using the Service Catalog workspace compared to the Self Service Mobile User role. More specifically, pricing information as SDA shows /mth when no recurring price is set, while the SSM ro…
UI | Top Level Tab “Favorites” ❤
Top Level Tabs are nice but users of the same role need a better way to quickly get to their “favorite” or most used tabs. Huge quick win would be to add a “Favorites” ❤ Top Level Tab function. Either… 1) Top Level Favorites button that…
Calendar Control | Hotkey Shortcut for Today’s Date
When working with date control fields it would be nice to have the ability to quickly set the date to the Current Date & Time with a keyboard short cut, ie. ALT+ T. Sure we can use the “Today” button in the calendar control but that’s additio…
Default Workspace Tabs by Role
By default the Home (Dashboard) loads when a user logs in. For each role it would be extremely helpful for the administrator to set additional workspaces to load upon log in. For example: For SDA the default workspaces might be Home, Incident, T…
HEAT Release Package | Release Compact Transaction Sets in Package Feature
When exporting a package the system displays a message prompting to compact transaction sets with a note that it is a BETA feature. It has been over 5 years. Please review the feature and adjust the message accordingly.
Shorten Open Tab Names
Tab names can become rather length when picking a saved search. A quick win would be to implement the same logic as with List Grid Columns, that is to set a maximum width (perhaps with a global constant) and then displaying the full tab name whe…
Communication Manager Enabled/Disabled Flag/Formatting
The communication manager presently lists ALL communications, including disabled Business Rules/Quick Actions/Workflows. This makes review somewhat cumbersome as there may be a half a dozen disabled notifications in a list of 20+ items for exam…
Print Functionality for Calendars
would be nice to be able to print calendars, WYSIWYG.
Saved Searches | “Show All” Records link
When selecting Saved Searches it is cumbersome to return to the “All” selection. The user has to click the dropdown arrow and reselect all. 2 clicks. Would be better as a single click hyperlink “All” next to the Saved Search dropdown if the curren…
Ivanti Cloud Calendar
Accessing the Ivanti Cloud Calendar is somewhat click intensive and time consuming. Log into the Ivanti Support Porta, pick Cloud Calendar, then pick the tenant/DC. Better implementation to save time and make the cloud calendar more accessible w…
Enhance CurrentUserInTeams() with an option to include the Team Manager
The CurrentUserInTeams() Function is quite helpful in deriving “My Teams'” Incidents, Service Requests, Tasks, etc. However quite often the Team Manager is not a member of the team but for reporting & search purposes would like to be able to …
Saved Search | Group by Option
When configuring a Saved Search the user can select one or more “Sort by” fields. A similar implementation for a “Group by” feature would be a huge quick win and allow Users to pre-set grouping for a saved search.
Rapid Dashboards
Rapid Reports was a great enhancements to allow end users to quickly create list and form reports based on Saved Searches. Another need that many customers have is “Rapid Like Dashboards”, more specifically, end users (Executive/Managers/Analysts…
Approval/Vote Tracking | Add Details Memo Field
The approval & vote tracking are a great tool and would be so much better if there were also “Approval Details” available in the form of a memo field (unicode text 2000) which the admin or user can preset with more details. For example, whe…
Personalized Settings for Dashboard Filter Saved for User
The Dashboard Part filter resets on Refresh of the Dashboard. QUICK WIN would be to save personalized setting for the user. For example, if User sets the Filter, in this example, the Team Filter to IT, Service Desk, then the system should ret…
Request Offering Help Hint column width should be customizable
The field help hint is very narrow and should be customizable for height, width, and be scrollable
Schedule Rapid Reports
The ability to schedule rapid reports would significantly improve Rapid Reports.
Self Service Unsupported Attachment File Type Help Message for Self Service Mobile Role
When unsupported files are attached, Service Classic displays a message to the user telling them the “File {NAME} type is unsupported.” however with the Self Service Mobile Role and new UI that message is not displayed. This is very confusing for…
ITSM/ITAM/ESM Blog 