Latest ITSM Blog Entries

How to embed an image in Global Constants and business object fields

Base64, HTML, and Ivanti Service Manager – How to embed an image in Global Constants and business object fields Read more

August 5, 2020
What is the Ivanti Cloud Calendar?

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product. “Ivanti Consultant” refers to job description, experience, and skill set with Ivanti’s product line and is merely descriptive. Read more

July 24, 2020
Ivanti Service Manager On-Premise Release Schedule

2020.2 – July 24, 2020 **UPDATED** 2020.3 – Planned October 2020 2020.4 – Planned December 2020 Read more

July 23, 2020
What’s new in ISM 2020.2 Cloud

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product. Read more

July 21, 2020
Ivanti Service Manager 2020.1 On-Premise Released

2020.2 – Planned June/July 2020 2020.3 – Planned October/November 2020 Read more

April 16, 2020
Self Service Request Offerings for Covid-19

With Covid-19 the world has been turned upside down. Customer Service in many industries is facing an influx of calls, emails. Air Asia has done a great job implementing AI to deal with flight cancellations and issuing credits. Ivanti Service Manager will be adding AI functionality very soon (stay tuned on some great examples and Read more

April 6, 2020

“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“

—City of Brampton, Municipal Services Manager

Everyone else said it couldn’t be done!

“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).

Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”

— Solutions Architect, DDS IT