Hosted by long-time freelance consultant with extensive Ivanti Neurons for ITSM, Ivanti Service Manager, and HEAT ITSM experience.
Author: Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide
Freelance Ivanti Neurons ITSM Professional Services | Latest Solutions & Best Practices | 100+ Service Desk / ITSM / ITAM Implementations | since 1996 | Worldwide
Experience with ITSM and CRM Products such as Ivanti Neurons for ITSM / ITAM, Ivanti Service Manager, Salelogix, Remedy, ServiceNow, Sage CRM
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names describes the fact that I have experience with the mentioned ITSM and CRM products. Any reference to "Ivanti Consultant", "Ivanti Developer", "Ivanti Architect", "Ivanti Service Manager Implementation Specialist", or "HEAT Consultant' describes experience and skillset. Gregor has never been employed by Ivanti, however, he has sub-contracted for, coached, and mentored Ivanti Business Partners, in Canada, the US, Australia, and New Zealand.
Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.
Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks.
Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional)
Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA
Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business and technical best practices.
Hollistic, pro-active, consultative approach with a proven direct-engagement model that is "Night and Day Compared to Ivanti and other Consultants" --- Service Desk Manager at ASM
Ivanti Enhancement Requests (Ideas)
Ivanti has some momentum now thanks to the Cherwell Convergence. Several of my enhancement requests are now in development and on the roadmap. Here are some more that have been "opened to gauge interest". Please vote for these Ivanti Enhancement Requests (Ivanti Ideas):
6 Reasons you shouldn’t hire me
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. "Ivanti Consultant" and "Ivanti Development" are descriptive of experience and skill set, not Ivanti Employment.
ChatGPT and ITSM
Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.
What are ITSM, ITIL, and Ivanti?
ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products.
Why you shouldn’t use Word for HTML
It's tempting to use Word for HTML. However the downfall is that Word adds a lot of redundant HTML code that can break Ivanti Neurons ITSM email notifications
Email Notification Localization
Email localization tip for Ivanti Neurons for ITSM aka Ivanti Service Manager platform
Tip: How to hide unwanted Saved Searches quickly and effectively
Without fail almost every customer, in every part of the word, UK, EU, Australia, Canada, US is annoyed with the overwhelming number of Saved Searches, especially for the main business objects like Incident, Service Request.
Seeking API Developer
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti "Ivanti Consultant", "Ivanti Developer" refers to job description, experience, and skill set with Ivanti's product line
Email Listener – Inbox Configuration – Advanced Monitoring
For those long-time HEAT ISM clients and also new Ivanti Neurons for ITSM clients that are using the email listener to create incidents/service requests/events/etc from incoming emails, there is a new email processor available.
ITSM/ITAM/ESM Blog 
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