Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti or Cherwell. This is a product review of the Ivanti Neurons for ITSM product.
Author: Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide
Freelance Ivanti Neurons ITSM Professional Services | Latest Solutions & Best Practices | 100+ Service Desk / ITSM / ITAM Implementations | since 1996 | Worldwide
Experience with ITSM and CRM Products such as Ivanti Neurons for ITSM / ITAM, Ivanti Service Manager, Salelogix, Remedy, ServiceNow, Sage CRM
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names describes the fact that I have experience with the mentioned ITSM and CRM products. Any reference to "Ivanti Consultant", "Ivanti Developer", "Ivanti Architect", "Ivanti Service Manager Implementation Specialist", or "HEAT Consultant' describes experience and skillset. Gregor has never been employed by Ivanti, however, he has sub-contracted for, coached, and mentored Ivanti Business Partners, in Canada, the US, Australia, and New Zealand.
Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.
Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks.
Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional)
Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA
Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business and technical best practices.
Hollistic, pro-active, consultative approach with a proven direct-engagement model that is "Night and Day Compared to Ivanti and other Consultants" --- Service Desk Manager at ASM
Is Ivanti a Professional Services Provider?
Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as a professional service provider. Ivanti is in the sales business straight and simple. Looking for a Freelance Consultant or Developer with Ivanti Experience? Read On
Lessons Learnt from Dragons’ Den UK and Shark Tank Australia
What do Dragons' Den UK and Shark Tank Australia have to do with Ivanti, HEAT, Neurons, and ITSM? More than you think!
ivanti heat enhancement request for current user function
Please vote for this Ivanti Service Manager (HEAT) Enhancement Requests that addresses a CURRENT GAP and SECURITY RISK: Function for CurrentUserInContactGroup similar to CurrentUserInTeam()
Rapid Dashboards
Rapid Reports was a great enhancements to allow end users to quickly create list and form reports based on Saved Searches. Another need that many customers have is "Rapid Like Dashboards", more specifically, end users (Executive/Managers/Analysts) require on-demand dashboards to quickly produce a chart, graphic, pivot table, etc.
Password Resets. Incident or Service Request?
Can Password Resets even be requested by a user? Of course! Read on for 5 ways... ncidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management)
Which Software Development Life Cycle (SDLC) do you follow for your Ivanti HEAT Neurons Implementation Projects?
Back in the HEAT for Windows days the only SDLCs methodologies that were on the HEAT radar and considered "the norm" were Waterfall and Iterative, and there was little to no discussion about SDLC. In 2001 Agile entered the stage Lean followed soon thereafter in 2003, and in 2008 DevOps entered the stage.
Service Request Parameters and Request Offering UNIQUE ID
Unique ID plays a critical HEAT Design & Architecture Role. Parameter Name is used for searches, filters, and reporting for Service Requests
Ivanti Service Manager 2021.3 Release
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Migration of North Virginia (AWS) Hosted Customers to North Virginia (Azure) – *Sept 18, 2021 Customers Only*
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
ITSM/ITAM/ESM Blog 
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