Author: Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide

Freelance Ivanti Neurons ITSM Professional Services | Latest Solutions & Best Practices | 100+ Service Desk / ITSM / ITAM Implementations | since 1996 | Worldwide Experience with ITSM and CRM Products such as Ivanti Neurons for ITSM / ITAM, Ivanti Service Manager, Salelogix, Remedy, ServiceNow, Sage CRM DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names describes the fact that I have experience with the mentioned ITSM and CRM products. Any reference to "Ivanti Consultant", "Ivanti Developer", "Ivanti Architect", "Ivanti Service Manager Implementation Specialist", or "HEAT Consultant' describes experience and skillset. Gregor has never been employed by Ivanti, however, he has sub-contracted for, coached, and mentored Ivanti Business Partners, in Canada, the US, Australia, and New Zealand. Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications. Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks. Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional) Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business and technical best practices. Hollistic, pro-active, consultative approach with a proven direct-engagement model that is "Night and Day Compared to Ivanti and other Consultants" --- Service Desk Manager at ASM
freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience

Independent ITSM Podcast

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, ITxM, Ivanti Asset Manager, Ivanti Service Manager, Tips and Tricks

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. "Ivanti Consultant" refers to job description, experience, and skill set

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Email Summaries

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practice System, Best Practices, Ivanti Neurons

Why would you opt out of one-off emails and implement email summaries? Email notifications become counter productive when there is a flood of email notifications for just 1 incident, service request, or task.

Ivanti HEAT ISM UAT UserAcceptanceTesting Sample Test Data - Kifinti Solutions Consultant a19 Consulting

What Input Data is best for UAT?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, SDLC, UAT

Having the right sample data is key to successful User Acceptance Testing (UAT). Sample input data should be real data, from your existing system, whether it's a database, excel sheet, paper forms, or another artifact. For example tickets from your old HEAT Classic system

freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience

Is 2 tests per UAT script enough?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, Ivanti Project, UAT

Recommendation and best practice is a minimum of 5 tests per UAT Test Script. Anything less is a risk that the client need to evaluate. Anything more may be overkill, but it's better to test more than less, that's for sure.

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Trust the Process

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, UAT

Over 2 decades with HEAT Consulting, Business Analysis, and Project Management have taught me and reinforced, is that the customer isn't always right and neither is the consultant. Looking at who is right is wrong! Instead of building a law case and looking to disprove one another, everyone needs to TRUST THE PROCESS.

freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience

What is the difference between an Incident, Problem, and Service Request?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices

Incidents are Break/Fixes for issues where something was working but stopped working, a single unplanned event that causes a service disruption. Service Requests are for requesting new Services or changes to existing Services

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Who owns UAT Test Scripts?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in UAT

The UAT Test Scripts are owned by the Customer, this is a best practice as the intended use for the UAT Test Scripts is to validate business requirements, which should be aligned to the customer's operating procedures. The consultant is external and does not own the business process, operating procedures, or business requirements.