video posting on the topic of Ivanti Service Manager (HEAT) Milestones which are the basis of Ultimate Ivanti HEAT Implementation Success Factors!
Author: Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide
Freelance Ivanti Neurons ITSM Professional Services | Latest Solutions & Best Practices | 100+ Service Desk / ITSM / ITAM Implementations | since 1996 | Worldwide
Experience with ITSM and CRM Products such as Ivanti Neurons for ITSM / ITAM, Ivanti Service Manager, Salelogix, Remedy, ServiceNow, Sage CRM
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names describes the fact that I have experience with the mentioned ITSM and CRM products. Any reference to "Ivanti Consultant", "Ivanti Developer", "Ivanti Architect", "Ivanti Service Manager Implementation Specialist", or "HEAT Consultant' describes experience and skillset. Gregor has never been employed by Ivanti, however, he has sub-contracted for, coached, and mentored Ivanti Business Partners, in Canada, the US, Australia, and New Zealand.
Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.
Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks.
Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional)
Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA
Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business and technical best practices.
Hollistic, pro-active, consultative approach with a proven direct-engagement model that is "Night and Day Compared to Ivanti and other Consultants" --- Service Desk Manager at ASM
Former Kifinti Solutions Consultant releases a19 Best Practices Android Mobile App
"The a19 Best Practice Systems Android Mobile Application offers best practices, latest solutions, tips & tricks for your Ivanti Service Manager Implementation" says Gregor Anton, a former Kifinti Solutions Consultant
a19 Mobile Apps
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. The a19 Mobile Apps are independent apps that can be used with any ITSM or CRM product. Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager is what we have experience with and the ITSM / ITAM products we prefer over ServiceNow
What is a Soft Go-Live?
A soft go-live, also know as soft launch, can be a preview release to a limited audience prior to the general user base, for example if you're rolling out Ivanti Asset Manager, with Asset Scanning, Procurement workflows for Purchase Orders, Product Catalog for Hardware and Software, Storage Locations to manage consumables and Packing Slip scanning, there are bound to be some new procedures that need to be tested in the real world. With real live situations.
What is Regression Testing?
Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc In addition to UAT Test Scripts, you will want to do … Continue reading What is Regression Testing?
Unable to Log into Ivanti Service Manager
Ivanti Service Manager - You cannot login to the system now. Please contact your administrator. Additional information is available in the logs
Best Practices – UAT
When it comes to Ivanti Best Practices for User Acceptance Testing (UAT) there is no better source than that of a seasoned Consultant with the voice of experience of years of Ivanti Professional Services, Ivanti Implementations, Upgrades, with Ivanti Service Manager (powered by HEAT IT Service Management) and Ivanti Asset Manager
Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products
Best Practices – File Naming Convention
An often overlooked best practice is that for file naming conventions.
What is UAT Testing?
The purpose of UAT Testing is to test use cases, that is specific day-to-day operations in the life of an end-user and their required tasks to perform their job function
ITSM/ITAM/ESM Blog 
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