Author: Ivanti UK HEAT Neurons ITSM Consultant & Developer

ivanti HEAT Best Practices Consultant & Developer since 1996 Project Management, Architecture, Design, Development, 26+ years, 100+ Ivanti implementations UK | Ireland | EU | DACH | Australia | New Zealand | ANZ | APAC | Canada | USA

How do you add SLA Metrics such as Compliance, Average Duration, Percentages, and Hours of Operation Calculations to Dashboards?

by Ivanti UK HEAT Neurons ITSM Consultant & Developer, posted in HEAT, Ivanti, Ivanti Asset Manager, Ivanti Neurons, Ivanti Service Manager

With dashboards you can add Hours of Operation Calculations, averages, aged groups, and data from multiple business objects (Incident AND Service Request for example) and much much more. Reports are ok if you're stuck in the 1990s!!