The first step to solving Ivanti Neurons for ITSM / ITAM problems is to admit that you have a problem! Sounds simple, yet it's one of the top 10 issues with most Ivanti Projects and Implementations.
Category: AI
ChatGPT and ITSM
Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.
Self Service Request Offerings for Covid-19
With Covid-19 the world has been turned upside down. Customer Service in many industries is facing an influx of calls, emails. Air Asia has done a great job implementing AI to deal with flight cancellations and issuing credits. Ivanti Service Manager will be adding AI functionality very soon (stay tuned on some great examples and … Continue reading Self Service Request Offerings for Covid-19
ITSM/ITAM/ESM Blog 
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