Category: Artificial Intelligence

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Knowledge Centered Services

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Artificial Intelligence, Best Practice System, ITxM, Ivanti Service Manager, Knowledge Management, Tips and Tricks

ISM, ITIL, Knowledge Management best practices explained by Ivanti Service Manager Developer and Consultant (former Kifinti Solutions Consultant)

Self Service Request Offerings for Covid-19

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in AI, Artificial Intelligence, Best Practice System, ITxM, Ivanti Service Manager, Tips and Tricks

With Covid-19 the world has been turned upside down. Customer Service in many industries is facing an influx of calls, emails.   Air Asia has done a great job implementing AI to deal with flight cancellations and issuing credits.  Ivanti Service Manager will be adding AI functionality very soon (stay tuned on some great examples and … Continue reading Self Service Request Offerings for Covid-19