Category: IT Chronicles

Service Request SLA Compliance with Targets Met Hours of Operation Calculation Aging Aged Grouping Averages Percentages multiple business objects charts pies graphs analytic metrics dashboards Ivanti HEAT UK Australia

Ivanti HEAT Neurons Christmas Lights

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in HEAT, IT Chronicles, Ivanti Asset Manager, Ivanti Neurons, Ivanti Service Manager

If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including hours of operation calculations, averages, percentages, trends, and complex groupings, then we need to talk.

ivanti-best-practices-SDLC-software-development-life-cycle-a19-consulting-ivanti-professional-services-best-practice-systems

What is UAT Testing?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, IT Chronicles, SDLC, UAT

The purpose of UAT Testing is to test use cases, that is specific day-to-day operations in the life of an end-user and their required tasks to perform their job function