If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign … Continue reading When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
Do you really need a dedicated Ivanti Consultant? How important is Ivanti Certification? What time zone are you in? What is the better approach, onsite or remote implementation? What is the typical time frame of an Ivanti ITSM Project? What is your approach? What are your rates?
Ivanti has some momentum now thanks to the Cherwell Convergence. Several of my enhancement requests are now in development and on the roadmap. Here are some more that have been "opened to gauge interest". Please vote for these Ivanti Enhancement Requests (Ivanti Ideas):
Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.
ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products.
It's tempting to use Word for HTML. However the downfall is that Word adds a lot of redundant HTML code that can break Ivanti Neurons ITSM email notifications
Email localization tip for Ivanti Neurons for ITSM aka Ivanti Service Manager platform
Without fail almost every customer, in every part of the word, UK, EU, Australia, Canada, US is annoyed with the overwhelming number of Saved Searches, especially for the main business objects like Incident, Service Request.
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti "Ivanti Consultant", "Ivanti Developer" refers to job description, experience, and skill set with Ivanti's product line
For those long-time HEAT ISM clients and also new Ivanti Neurons for ITSM clients that are using the email listener to create incidents/service requests/events/etc from incoming emails, there is a new email processor available.
IT Chronicles ITSM Articles
ITSM/ITAM/ESM Blog 
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