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With dashboards you can add Hours of Operation Calculations, averages, aged groups, and data from multiple business objects (Incident AND Service Request for example) and much much more. Reports are ok if you're stuck in the 1990s!!
Please vote for this Ivanti Service Manager (HEAT) Enhancement Requests that addresses a CURRENT GAP and SECURITY RISK: Function for CurrentUserInContactGroup similar to CurrentUserInTeam()
Rapid Reports was a great enhancements to allow end users to quickly create list and form reports based on Saved Searches. Another need that many customers have is "Rapid Like Dashboards", more specifically, end users (Executive/Managers/Analysts) require on-demand dashboards to quickly produce a chart, graphic, pivot table, etc.
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
You've likely seen me post Holiday message on Instagram. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when Incident, Service Request, and Task SLAs should be paused!
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
error while changing a linked field that references "CONTAINS or FREETEXT predicate on table or indexed view not full-text indexed"
How do you generate barcodes? It's a little tricky with Ivanti Service Manager
IT Chronicles ITSM Articles
ITSM/ITAM/ESM Blog 
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