Category: Podcast

ChatGPT AI Ivanti Neurons ITSM ITAM Service Manager Consultant Freelancer Developer Knowledge FAQ Keywords

ChatGPT and ITSM

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in AI, Ivanti Neurons, Knowledge Management, Podcast

Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.

freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience

Q&A: Separate Ivanti Service Manager (ISM) instance for AP ticketing?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Architecture & Design, Ivanti Service Manager, Podcast, Self Service Portal

If needed are we able to create a separate instance for AP Ticketing? So by "Ticketing" the Service Desk Manager is referring to incident management and service requests that Accounts Payable is currently handling with eMail and want to replace with Ivanti Service Manager which is already used by their IT Service Desk.

Ivanti Project Manager Management Neurons ITSM ITAM HEAT Service Manager UK EU Australia APAC Singapore

Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, Ivanti, Ivanti Consultant, Ivanti Developer, Ivanti Neurons, Ivanti Project, Ivanti Service Manager, Podcast

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti “Ivanti Consultant”, “Ivanti Developer”, “Ivanti Project Manager” refer to job description, experience, and skill set with Ivanti’s product line and are merely descriptive. NO, you don't need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager

Ivanti HEAT Neurons ITSM Training Administrator Developer Consultant UK Europe Australia Canada USA

What makes a great Ivanti HEAT Administrator/Developer?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in HEAT, Ivanti Administrator, Ivanti Developer, Ivanti Neurons, Ivanti Service Manager, Podcast, Training

One of the most common Ivanti HEAT Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. The root cause is...