Back in the HEAT for Windows days the only SDLCs methodologies that were on the HEAT radar and considered "the norm" were Waterfall and Iterative, and there was little to no discussion about SDLC. In 2001 Agile entered the stage Lean followed soon thereafter in 2003, and in 2008 DevOps entered the stage.
Having the right sample data is key to successful User Acceptance Testing (UAT). Sample input data should be real data, from your existing system, whether it's a database, excel sheet, paper forms, or another artifact. For example tickets from your old HEAT Classic system
The purpose of UAT Testing is to test use cases, that is specific day-to-day operations in the life of an end-user and their required tasks to perform their job function
IT Chronicles ITSM Articles
ITSM/ITAM/ESM Blog 
You must be logged in to post a comment.