Email was great back in the HEAT Classic days. It's time to face the news and re-evaluate when and how to use Ivanti ISM (HEAT) email notifications to communicate more efficiently and implement best practices.
Category: Tips and Tricks
What is Regression Testing?
Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc In addition to UAT Test Scripts, you will want to do … Continue reading What is Regression Testing?
Unable to Log into Ivanti Service Manager
Ivanti Service Manager - You cannot login to the system now. Please contact your administrator. Additional information is available in the logs
UAT Test Script Case Example
One of the biggest issues with writing UAT test cases, is knowing where to start and insisting on using the software. The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and in fact it is encouraged not to use ISM at all when devising UAT Test Scripts.
WHAT IS ISM BLACKOUT?
Blackout, is a point in time in the development process when a system becomes unavailable (off-line) by design. The term comes from Electricity “blackouts” when there is a complete electric shut down.
Security Sessions History
Security sessions are derived from the security history business object (Frs_ops_logon_history) and used the status value and logout time to determine "security session" by event type and login type. An advanced workaround would be to create a summarized table similar to the a19 Consulting Best Practice System's implementation.
Knowledge Centered Services
ISM, ITIL, Knowledge Management best practices explained by Ivanti Service Manager Developer and Consultant (former Kifinti Solutions Consultant)
How to embed an image in Global Constants and business object fields
Base64, HTML, and Ivanti Service Manager - How to embed an image in Global Constants and business object fields
Self Service Request Offerings for Covid-19
With Covid-19 the world has been turned upside down. Customer Service in many industries is facing an influx of calls, emails. Air Asia has done a great job implementing AI to deal with flight cancellations and issuing credits. Ivanti Service Manager will be adding AI functionality very soon (stay tuned on some great examples and … Continue reading Self Service Request Offerings for Covid-19
Ivanti Service Manager support for Mobile Notifications
Ivanti Service Manager (HEAT) has two options for sending mobile notifications
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM products and/or used to review the mentioned products.
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