Tag: AI

Self Service Request Offerings for Covid-19

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in AI, Artificial Intelligence, Best Practice System, ITxM, Ivanti Service Manager, Tips and Tricks

With Covid-19 the world has been turned upside down. Customer Service in many industries is facing an influx of calls, emails.   Air Asia has done a great job implementing AI to deal with flight cancellations and issuing credits.  Ivanti Service Manager will be adding AI functionality very soon (stay tuned on some great examples and … Continue reading Self Service Request Offerings for Covid-19