The first step to solving Ivanti Neurons for ITSM / ITAM problems is to admit that you have a problem! Sounds simple, yet it's one of the top 10 issues with most Ivanti Projects and Implementations.
Tag: Best Practices
ITSM Discovery Session
Hosted by long-time freelance consultant with extensive Ivanti Neurons for ITSM, Ivanti Service Manager, and HEAT ITSM experience.
6 Reasons you shouldn’t hire me
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. "Ivanti Consultant" and "Ivanti Development" are descriptive of experience and skill set, not Ivanti Employment.
ChatGPT and ITSM
Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.
What are ITSM, ITIL, and Ivanti?
ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products.
Q&A: Separate Ivanti Service Manager (ISM) instance for AP ticketing?
If needed are we able to create a separate instance for AP Ticketing? So by "Ticketing" the Service Desk Manager is referring to incident management and service requests that Accounts Payable is currently handling with eMail and want to replace with Ivanti Service Manager which is already used by their IT Service Desk.
Service Request SLA Clock. To Pause or not to Pause?
I have run into an interesting scenario and discussion with a Service Owner that insists that the SLA clock should Run when Waiting for Approval, more specifically waiting for the requester's manager's approval.
Lessons Learnt from Dragons’ Den UK and Shark Tank Australia
What do Dragons' Den UK and Shark Tank Australia have to do with Ivanti, HEAT, Neurons, and ITSM? More than you think!
Former Kifinti Solutions Consultant launches ITSMPodcast
ITSM Podcast by former Kifinti Solutions consultant, covering popular SDLC, ITSM, ITAM, and ESM Topics thanks to Gregor's extensive product experience with ITSM/CRM products such as Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, Remedy, HEAT
Who owns UAT Test Scripts?
The UAT Test Scripts are owned by the Customer, this is a best practice as the intended use for the UAT Test Scripts is to validate business requirements, which should be aligned to the customer's operating procedures. The consultant is external and does not own the business process, operating procedures, or business requirements.
ITSM/ITAM/ESM Blog 
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