Tag: CRM

Freelance ITSM Consultant Developer 100+ Implementations; extensive software product experience with Ivanti Neurons, Ivanti Service Manager, SalesLogix CRM, HEAT; some ServiceNow, Remedy, SageCRM

My Story

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in HEAT, Ivanti, Ivanti Administrator, Ivanti Asset Manager, Ivanti Cloud, Ivanti Consultant, Ivanti Developer, Ivanti Freelancer, Ivanti Neurons, Ivanti Service Manager

Almost three decades ago, I started this journey with the Bendata HEAT, later Frontrange HEAT ITSM, and now Ivanti Neurons for ITSM/ITAM (powered by HEAT) product lines

ChatGPT AI Ivanti Neurons ITSM ITAM Service Manager Consultant Freelancer Developer Knowledge FAQ Keywords

ChatGPT and ITSM

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in AI, Ivanti Neurons, Knowledge Management, Podcast

Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.

freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience

What are ITSM, ITIL, and Ivanti?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in ITIL, ITSM, Ivanti, Ivanti Cloud, Ivanti Consultant, Ivanti Developer, Ivanti Freelancer, Ivanti Neurons

ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage.  Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products.