It's tempting to use Word for HTML. However the downfall is that Word adds a lot of redundant HTML code that can break Ivanti Neurons ITSM email notifications
Tag: Email
Email Listener – Inbox Configuration – Advanced Monitoring
For those long-time HEAT ISM clients and also new Ivanti Neurons for ITSM clients that are using the email listener to create incidents/service requests/events/etc from incoming emails, there is a new email processor available.
Email, productivity tool or time-waster?
Email was great back in the HEAT Classic days. It's time to face the news and re-evaluate when and how to use Ivanti ISM (HEAT) email notifications to communicate more efficiently and implement best practices.
ITSM/ITAM/ESM Blog 
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