Tag: Escalalations

email nightmare best practices heat ivanti service manager ism

Email, productivity tool or time-waster?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, Ivanti Service Manager, Tips and Tricks

Email was great back in the HEAT Classic days. It's time to face the news and re-evaluate when and how to use Ivanti ISM (HEAT) email notifications to communicate more efficiently and implement best practices.