Tag: Europe

Ivanti HEAT Neurons ITSM Training Administrator Developer Consultant UK Europe Australia Canada USA

What makes a great Ivanti HEAT Administrator/Developer?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in HEAT, Ivanti Administrator, Ivanti Developer, Ivanti Neurons, Ivanti Service Manager, Podcast, Training

One of the most common Ivanti HEAT Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. The root cause is...

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The SLA’s red headed step child

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, Ivanti Service Manager

You've likely seen me post Holiday message on Instagram. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when Incident, Service Request, and Task SLAs should be paused!