Ivanti Integrations with Ivanti Service Manager (HEAT) aka Ivanti Neurons for ITSM/ITAM are a hot topic. Since direct database connections are not available with cloud and the majority of customers are in the cloud vs on-premise, the questions is....
connection attempt fails with error: 40 - Could not open a connection to SQL Server
When you are gathering Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) requirements to build your Solution Design Documentation and Scope of Work (SOW) there is one very important best practice. Set Implementation Priorities!
Before you consider upgrading your on premise Ivanti Service Manager (ISM) and/or Ivanti Asset Manager (IAM) you should consider the What's New Releases, the Ivanti Release Schedule, Steps Involved, and Impact to your Service Desk Implementation.
Asset Manager is a much talked about "new" product that was released with ITxM 2018.3 and actively promoted with ITxM 2019.1
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