Tag: Interactive Voice Response

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Password Resets. Incident or Service Request?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices

Can Password Resets even be requested by a user? Of course! Read on for 5 ways... ncidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management)