Tag: ITIL

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What is the difference between an Incident, Problem, and Service Request?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices

Incidents are Break/Fixes for issues where something was working but stopped working, a single unplanned event that causes a service disruption. Service Requests are for requesting new Services or changes to existing Services