Have you recently implemented Ivanti Neurons, or switched to or upgraded, or perhaps you are fed up with your current system and/or consultant? Or it is just time to take your system to the next level and get a seasoned expert in to help you achieve your goals quicker?
Tag: ITSM
My Story
Almost three decades ago, I started this journey with the Bendata HEAT, later Frontrange HEAT ITSM, and now Ivanti Neurons for ITSM/ITAM (powered by HEAT) product lines
5 Rules of Murphy’s Law
How very true are these laws in the Ivanti Neurons for ITSM/ITAM world?
What is your Ivanti Neurons for ITSM/ITAM Integration Strategy?
Poll: What is your Ivanti Neurons for ITSM/ITAM Integration Strategy?
Is iPaaS the future for Ivanti Integrations?
the first such services didn't surface in the Ivanti Neurons for ITSM/ITAM world until about 5 years ago with Zapier
When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign … Continue reading When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
How many Ivanti Consultants and Developers do you need for your ITSM Project?
Ivanti Projects have a way of ballooning with just too many chefs in the kitchen. Arguably too many Sous-Chefs, more specifically an account manager, customer service manager, project manager, senior consultant, junior consultants, and junior developers. I've seen governments require less resources!
Pros and Cons of having a Dedicated Consultant for Ivanti Neurons for ITSM
You've purchased and implemented Ivanti Neurons for ITSM aka Ivanti Service Manager (formerly known as HEAT) and the consulting invoices stack up and you might ask yourself, can we maintain the system ourselves?
ChatGPT and ITSM
Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.
What are ITSM, ITIL, and Ivanti?
ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products.
ITSM/ITAM/ESM Blog 
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