Tag: Ivanti Business Partner

Ivanti HEAT Neurons Consultant | UK Australia APAC ANZ New Zealand | Ireland | Frankfurt | Toronto Canada | former Kifinti Solutions Consultant

6 Reasons you shouldn’t hire me

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Ivanti Freelancer

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. "Ivanti Consultant" and "Ivanti Development" are descriptive of experience and skill set, not Ivanti Employment.

freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience

Service Request SLA Clock. To Pause or not to Pause?

by Ivanti HEAT Developer Consultant Freelancer | Australia | New Zealand | ANZ | APAC | UK | Ireland | EU | Canada | USA, posted in Best Practices, Ivanti Service Manager

I have run into an interesting scenario and discussion with a Service Owner that insists that the SLA clock should Run when Waiting for Approval, more specifically waiting for the requester's manager's approval.