Ivanti Projects have a way of ballooning with just too many chefs in the kitchen. Arguably too many Sous-Chefs, more specifically an account manager, customer service manager, project manager, senior consultant, junior consultants, and junior developers. I've seen governments require less resources!
You've purchased and implemented Ivanti Neurons for ITSM aka Ivanti Service Manager (formerly known as HEAT) and the consulting invoices stack up and you might ask yourself, can we maintain the system ourselves?
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. "Ivanti Consultant" and "Ivanti Development" are descriptive of experience and skill set, not Ivanti Employment.
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti "Ivanti Consultant", "Ivanti Developer" refers to job description, experience, and skill set with Ivanti's product line
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti “Ivanti Consultant”, “Ivanti Developer”, “Ivanti Project Manager” refer to job description, experience, and skill set with Ivanti’s product line and are merely descriptive. NO, you don't need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager
One of the most common Ivanti HEAT Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. The root cause is...
There is a very important distinction between Ivanti HEAT ITSM Developers and Consultants. You also need to evaluate competency vs skill and number of years experience and Ivanti HEAT Neurons Implementations
Ivanti Project Implementations are quite simple, it's people that make Ivanti implementations difficult.
ITSM Podcast by former Kifinti Solutions consultant, covering popular SDLC, ITSM, ITAM, and ESM Topics thanks to Gregor's extensive product experience with ITSM/CRM products such as Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, Remedy, HEAT
Base64, HTML, and Ivanti Service Manager - How to embed an image in Global Constants and business object fields
IT Chronicles ITSM Articles
ITSM/ITAM/ESM Blog 
You must be logged in to post a comment.