Tag: Ivanti Service Manager Upgrades

freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience

What is Ivanti Cherwell Convergence?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in HEAT, Ivanti, Ivanti Neurons, Ivanti Service Manager

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti or Cherwell. This is a product review of the Ivanti Neurons for ITSM product.

Ivanti HEAT ISM UAT UserAcceptanceTesting Sample Test Data - Kifinti Solutions Consultant a19 Consulting

What Input Data is best for UAT?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, SDLC, UAT

Having the right sample data is key to successful User Acceptance Testing (UAT). Sample input data should be real data, from your existing system, whether it's a database, excel sheet, paper forms, or another artifact. For example tickets from your old HEAT Classic system

soft-go-live-hard-go-live-ivanti-service-manager-asset-manager-gradual-phased-in-implementation-upgrade

What is a Soft Go-Live?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices

A soft go-live, also know as soft launch, can be a preview release to a limited audience prior to the general user base, for example if you're rolling out Ivanti Asset Manager, with Asset Scanning, Procurement workflows for Purchase Orders, Product Catalog for Hardware and Software, Storage Locations to manage consumables and Packing Slip scanning, there are bound to be some new procedures that need to be tested in the real world. With real live situations.

Ivanti Asset Manager 101

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Asset Scanning, Ivanti Asset Manager

Ivanti added their Asset Manager product (IAM) into Ivanti Service Manager (ISM) in late 2019 with the 2019.3 release. Before you waste time, energy, and resources, be sure to contact a19 Consulting for Ivanti Professional Services

Ivanti Service Manager Upgrades

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in End Point Manager (EPM), Ivanti Service Manager, Ivanti Service Manager Upgrades, Ivanti Support, SCCM

Before you consider upgrading your on premise Ivanti Service Manager (ISM) and/or Ivanti Asset Manager (IAM) you should consider the What's New Releases, the Ivanti Release Schedule, Steps Involved, and Impact to your Service Desk Implementation.