Why would you opt out of one-off emails and implement email summaries? Email notifications become counter productive when there is a flood of email notifications for just 1 incident, service request, or task.
Tag: Ivanti Service Manager
What Input Data is best for UAT?
Having the right sample data is key to successful User Acceptance Testing (UAT). Sample input data should be real data, from your existing system, whether it's a database, excel sheet, paper forms, or another artifact. For example tickets from your old HEAT Classic system
Is 2 tests per UAT script enough?
Recommendation and best practice is a minimum of 5 tests per UAT Test Script. Anything less is a risk that the client need to evaluate. Anything more may be overkill, but it's better to test more than less, that's for sure.
Trust the Process
Over 2 decades with HEAT Consulting, Business Analysis, and Project Management have taught me and reinforced, is that the customer isn't always right and neither is the consultant. Looking at who is right is wrong! Instead of building a law case and looking to disprove one another, everyone needs to TRUST THE PROCESS.
What is the difference between an Incident, Problem, and Service Request?
Incidents are Break/Fixes for issues where something was working but stopped working, a single unplanned event that causes a service disruption. Service Requests are for requesting new Services or changes to existing Services
Who owns UAT Test Scripts?
The UAT Test Scripts are owned by the Customer, this is a best practice as the intended use for the UAT Test Scripts is to validate business requirements, which should be aligned to the customer's operating procedures. The consultant is external and does not own the business process, operating procedures, or business requirements.
Common UAT Pitfalls
The most common User Acceptance Testing (UAT) Pitfalls, recommendations, and best practices to put your Ivanti HEAT Project back on track!
Happy New Year
We're making our a19 Ivanti Asset Scanner Mobile Apps for Android and Apple iOS Devices available for FREE for 2021 | Ivanti Service Manager | Ivanti Asset Manager
Ivanti Service Manager Milestones
video posting on the topic of Ivanti Service Manager (HEAT) Milestones which are the basis of Ultimate Ivanti HEAT Implementation Success Factors!
Former Kifinti Solutions Consultant releases a19 Best Practices Android Mobile App
"The a19 Best Practice Systems Android Mobile Application offers best practices, latest solutions, tips & tricks for your Ivanti Service Manager Implementation" says Gregor Anton, a former Kifinti Solutions Consultant
ITSM/ITAM/ESM Blog 
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