A best practice that you can find throughout the a19 Consulting Best Practice system is to use color coding where possible, especially with lists, so it is visually easy and quick to identify important records or columns, such as the Status, Start Date, End Date, and Owner of Project Tasks by using style expressions. Why the owner? For a meaningful project overview of project tasks.
When you are gathering Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) requirements to build your Solution Design Documentation and Scope of Work (SOW) there is one very important best practice. Set Implementation Priorities!
Ivanti added their Asset Manager product (IAM) into Ivanti Service Manager (ISM) in late 2019 with the 2019.3 release. Before you waste time, energy, and resources, be sure to contact a19 Consulting for Ivanti Professional Services
Before you consider upgrading your on premise Ivanti Service Manager (ISM) and/or Ivanti Asset Manager (IAM) you should consider the What's New Releases, the Ivanti Release Schedule, Steps Involved, and Impact to your Service Desk Implementation.
One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator
ISM, ITIL, Knowledge Management best practices explained by Ivanti Service Manager Developer and Consultant (former Kifinti Solutions Consultant)
Base64, HTML, and Ivanti Service Manager - How to embed an image in Global Constants and business object fields
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product. "Ivanti Consultant" refers to job description, experience, and skill set with Ivanti's product line and is merely descriptive.
2020.2 - July 24, 2020 **UPDATED**
2020.3 - Planned October 2020
2020.4 - Planned December 2020
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
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