Self Service Request Offerings for Covid-19

With Covid-19 the world has been turned upside down. Customer Service in many industries is facing an influx of calls, emails.   Air Asia has done a great job implementing AI to deal with flight cancellations and issuing credits.  Ivanti Service Manager will be adding AI functionality very soon (stay tuned on some great examples and … Continue reading Self Service Request Offerings for Covid-19

a19 fighting Covid-19

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ivanti-best-practices-by-a19-consulting-ivanti-professional-services http://ivanti.bestpractice.systems

Former Kifinti Solutions Consultant releases Ivanti Service Manager Best Practices System

Ivanti Best Practice Systems by a19 Consulting providing Ivanti Professional Services for enterprise clients and Ivanti Business Partners (Kifinti Solutions, DDS IT)

Ivanti Asset Manager 101

Asset Manager is a much talked about "new" product that was released with ITxM 2018.3 and actively promoted with ITxM 2019.1

What’s New In Ivanti Service Manager 2018.3

ON-DEMAND WEBINAR, CLICK TO WATCH IN A SEPARATE WINDOW https://community.ivanti.com/docs/DOC-70087 EVENT DETAILS Ivanti Service Manager is Ivanti’s solution for IT Service Management. Service Manager brings together a comprehensive set of service and lifecycle capabilities designed to improve service levels and productivity, follow best practices, and align IT to the delivery of business value. The upcoming … Continue reading What’s New In Ivanti Service Manager 2018.3

Ivanti Service Manager 2018.3.1 Available

Release Description Starting with the 2018.3.1 release, Ivanti is offering on-premises versions of Ivanti Service Manager and Ivanti Asset Manager using a common installation routine. For Ivanti Service Manager customers: There is no change or update to the installation process, you will update your Service Manager system as usual; ignoring the Asset Manager installation components.  … Continue reading Ivanti Service Manager 2018.3.1 Available