DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. "Ivanti Consultant" and "Ivanti Development" are descriptive of experience and skill set, not Ivanti Employment.
Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.
One of the most common Ivanti HEAT Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. The root cause is...
There are really 3 routes to go for your Ivanti Servicer Manager (powered by HEAT) aka Ivanti Neurons for ITSM/ITAM project. Ivanti, Business Partner, Freelancer
Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as a professional service provider. Ivanti is in the sales business straight and simple. Looking for a Freelance Consultant or Developer with Ivanti Experience? Read On
What do Dragons' Den UK and Shark Tank Australia have to do with Ivanti, HEAT, Neurons, and ITSM? More than you think!
ITSM Podcast by former Kifinti Solutions consultant, covering popular SDLC, ITSM, ITAM, and ESM Topics thanks to Gregor's extensive product experience with ITSM/CRM products such as Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, Remedy, HEAT
ITSM Best Practices developed by a veteran Consultant and Systems Developer, who has consulted/subcontracted for Frontrange Business Partners (Change Control, Avante Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) alike
IT Chronicles ITSM Articles
ITSM/ITAM/ESM Blog 
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