Why would you opt out of one-off emails and implement email summaries? Email notifications become counter productive when there is a flood of email notifications for just 1 incident, service request, or task.
Tag: Podcast
What is the difference between an Incident, Problem, and Service Request?
Incidents are Break/Fixes for issues where something was working but stopped working, a single unplanned event that causes a service disruption. Service Requests are for requesting new Services or changes to existing Services
Who owns UAT Test Scripts?
The UAT Test Scripts are owned by the Customer, this is a best practice as the intended use for the UAT Test Scripts is to validate business requirements, which should be aligned to the customer's operating procedures. The consultant is external and does not own the business process, operating procedures, or business requirements.
Common UAT Pitfalls
The most common User Acceptance Testing (UAT) Pitfalls, recommendations, and best practices to put your Ivanti HEAT Project back on track!
Email, productivity tool or time-waster?
Email was great back in the HEAT Classic days. It's time to face the news and re-evaluate when and how to use Ivanti ISM (HEAT) email notifications to communicate more efficiently and implement best practices.
a19 Asset Scanner | Floating Bar Code Reader | Android Mobile Application
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. The a19 Mobile Apps are independent apps that can be used with any ITSM or CRM product. Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager is what we have experience with and the ITSM / ITAM products we prefer over ServiceNow
Ivanti Service Manager Milestones
video posting on the topic of Ivanti Service Manager (HEAT) Milestones which are the basis of Ultimate Ivanti HEAT Implementation Success Factors!
What is Regression Testing?
Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc In addition to UAT Test Scripts, you will want to do … Continue reading What is Regression Testing?
Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products
UAT Test Script Case Example
One of the biggest issues with writing UAT test cases, is knowing where to start and insisting on using the software. The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and in fact it is encouraged not to use ISM at all when devising UAT Test Scripts.
ITSM/ITAM/ESM Blog 
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