Tag: Service Request

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Password Resets. Incident or Service Request?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices

Can Password Resets even be requested by a user? Of course! Read on for 5 ways... ncidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management)

freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience

What is the Self Service Portal?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Ivanti Service Manager

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.

Self Service Request Offerings for Covid-19

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in AI, Artificial Intelligence, Best Practice System, ITxM, Ivanti Service Manager, Tips and Tricks

With Covid-19 the world has been turned upside down. Customer Service in many industries is facing an influx of calls, emails.   Air Asia has done a great job implementing AI to deal with flight cancellations and issuing credits.  Ivanti Service Manager will be adding AI functionality very soon (stay tuned on some great examples and … Continue reading Self Service Request Offerings for Covid-19