Tag: SSRS Reports

Service Request SLA Compliance with Targets Met Hours of Operation Calculation Aging Aged Grouping Averages Percentages multiple business objects charts pies graphs analytic metrics dashboards Ivanti HEAT UK Australia

Ivanti HEAT Neurons Christmas Lights

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in HEAT, IT Chronicles, Ivanti Asset Manager, Ivanti Neurons, Ivanti Service Manager

If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including hours of operation calculations, averages, percentages, trends, and complex groupings, then we need to talk.

email summaries notifications ivanti heat itsm ivanti service manager ivanti asset manager developer consultant

Email Summaries

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practice System, Best Practices, Ivanti Neurons

Why would you opt out of one-off emails and implement email summaries? Email notifications become counter productive when there is a flood of email notifications for just 1 incident, service request, or task.