Whether you have a new installation or are a long-time Ivanti Neurons for ITSM / ITAM customer, you will want to put your Ivanti Implementation in the hot seat and analyze any problem areas, challenges, and obstacles and identify areas of improvement, with the goal of providing an action plan.
The first step to solving Ivanti Neurons for ITSM / ITAM problems is to admit that you have a problem! Sounds simple, yet it's one of the top 10 issues with most Ivanti Projects and Implementations.
Most Ivanti Neurons for ITSM projects fall apart either during UAT or after go-live, for the same reason: Poorly planned and executed UAT! What about business and technical requirements? Well those are likely flawed too.
If needed are we able to create a separate instance for AP Ticketing? So by "Ticketing" the Service Desk Manager is referring to incident management and service requests that Accounts Payable is currently handling with eMail and want to replace with Ivanti Service Manager which is already used by their IT Service Desk.
An often overlooked best practice is that for file naming conventions.
Blackout, is a point in time in the development process when a system becomes unavailable (off-line) by design. The term comes from Electricity “blackouts” when there is a complete electric shut down.
One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator
Base64, HTML, and Ivanti Service Manager - How to embed an image in Global Constants and business object fields
Ivanti Service Manager (HEAT) has two options for sending mobile notifications
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM products and/or used to review the mentioned products.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti or Zapier. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM products and/or used to review the mentioned products.
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