Tag: USA

freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience

Ivanti Developer or Consultant?

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Ivanti Consultant, Ivanti Developer, Ivanti Service Manager

There is a very important distinction between Ivanti HEAT ITSM Developers and Consultants. You also need to evaluate competency vs skill and number of years experience and Ivanti HEAT Neurons Implementations

Service Level Agreements SLA Holidays US Canada Australia UK Escalations Horus of Operation HOP Ivanti Business Hours

The SLA’s red headed step child

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Best Practices, Ivanti Service Manager

You've likely seen me post Holiday message on Instagram. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when Incident, Service Request, and Task SLAs should be paused!

ivanti podcast - heat ism - ivanti service manager - former Kifinti Solutions Consultant - SDLC - ESM - UAT

Former Kifinti Solutions Consultant launches ITSMPodcast

by Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide, posted in Press Releases

ITSM Podcast by former Kifinti Solutions consultant, covering popular SDLC, ITSM, ITAM, and ESM Topics thanks to Gregor's extensive product experience with ITSM/CRM products such as Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, Remedy, HEAT