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Common UAT Pitfalls
The most common User Acceptance Testing (UAT) Pitfalls, recommendations, and best practices to put your Ivanti HEAT Project back on track! Read more
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Error: ‘Could not find any resources appropriate for the specified culture or the neutral culture…’ when accessing a dashboard
Ivanti Service Manager Dashboard Error: ‘Could not find any resources appropriate for the specified culture or the neutral culture…’ when accessing a dashboard Read more
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How to show Customer History using Quick Action
One of the HEAT Classic Features that is frequently requested is to bring back the customer history. There are several implementations for this, yesterday covered how to implement Incident Customer History for Related Items, aka Object Matching, today we will cover how to show Customer History using a Quick Action. Create a UI Quick Action for Incident Scope: ObjectWorkspace Command Read more
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How to show Customer History in Related Items (Object Matching)
One of the HEAT Classic Features that is frequently requested is to bring back the customer history. There are several implementations for this, today we will cover how to implement Incident Customer History for Related Items, aka Object Matching. Read more
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Email, productivity tool or time-waster?
Email was great back in the HEAT Classic days. It’s time to face the news and re-evaluate when and how to use Ivanti ISM (HEAT) email notifications to communicate more efficiently and implement best practices. Read more
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Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management
Ivanti Acquisition of Cherwell. What NEWS! Looking forward to reconnect with former Bendata/Frontrage HEAT Consultants that went to the dark side and joined Cherwell. Read more
“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“
—City of Brampton, Municipal Services Manager
Everyone else said it couldn’t be done!
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”
— Solutions Architect, DDS IT
Unique and Distinctive Ivanti HEAT ITSM Authority
ITSM/ITAM/ESM Blog 