Latest ITSM Blog Entries

Waiting for Resolution Incident Status

A very frequently asked question when implementing Ivanti Service Manager (HEAT) evolves around the “Waiting for Resolution” Incident Status. What is its significance, should it be used, and how does it effect SLAs? Read more

January 12, 2021
Happy New Year

We’re making our a19 Ivanti Asset Scanner Mobile Apps for Android and Apple iOS Devices available for FREE for 2021 | Ivanti Service Manager | Ivanti Asset Manager Read more

January 1, 2021
a19 Asset Scanner | Floating Bar Code Reader | Android Mobile Application

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. The a19 Mobile Apps are independent apps that can be used with any ITSM or CRM product. Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager is what we have experience with and the ITSM / ITAM products we prefer over ServiceNow Read more

November 4, 2020
Asset Scanner Role not available in Production HEAT ISM Cloud Tenant

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Service Manger product. Read more

November 2, 2020
Ivanti Service Manager Milestones

video posting on the topic of Ivanti Service Manager (HEAT) Milestones which are the basis of Ultimate Ivanti HEAT Implementation Success Factors! Read more

October 22, 2020
Former Kifinti Solutions Consultant releases a19 Best Practices Android Mobile App

“The a19 Best Practice Systems Android Mobile Application offers best practices, latest solutions, tips & tricks for your Ivanti Service Manager Implementation” says Gregor Anton, a former Kifinti Solutions Consultant Read more

October 14, 2020

“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“

—City of Brampton, Municipal Services Manager

Everyone else said it couldn’t be done!

“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).

Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”

— Solutions Architect, DDS IT