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a19 Mobile Apps
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. The a19 Mobile Apps are independent apps that can be used with any ITSM or CRM product. Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager is what we have experience with and the ITSM / ITAM products we prefer over ServiceNow Read more
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What is a Soft Go-Live?
A soft go-live, also know as soft launch, can be a preview release to a limited audience prior to the general user base, for example if you’re rolling out Ivanti Asset Manager, with Asset Scanning, Procurement workflows for Purchase Orders, Product Catalog for Hardware and Software, Storage Locations to manage consumables and Packing Slip scanning,… Read more
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What is Regression Testing?
Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc In addition to UAT Test Scripts, you will want to Read more
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Unable to Log into Ivanti Service Manager
Ivanti Service Manager – You cannot login to the system now. Please contact your administrator. Additional information is available in the logs Read more
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Best Practices – UAT
When it comes to Ivanti Best Practices for User Acceptance Testing (UAT) there is no better source than that of a seasoned Consultant with the voice of experience of years of Ivanti Professional Services, Ivanti Implementations, Upgrades, with Ivanti Service Manager (powered by HEAT IT Service Management) and Ivanti Asset Manager Read more
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Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products Read more
“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“
—City of Brampton, Municipal Services Manager
Everyone else said it couldn’t be done!
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”
— Solutions Architect, DDS IT
Unique and Distinctive Ivanti HEAT ITSM Authority
ITSM/ITAM/ESM Blog 